Refund & Cancellation Policy
REFUND POLICY
Last Updated: [Insert Date]
This Refund Policy (“Policy”) governs cancellations and refunds for bookings made through the website currently accessible as travelnflex (name subject to change) (the “Platform”).
The Platform is owned and operated by APS Groups Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Dehradun, Uttarakhand, India (“Company”, “We”, “Us”, “Our”).
1. Platform Role and Scope
The Platform operates as a technology-enabled marketplace connecting users (“Users”) with independent third-party travel agencies, tour operators, guides, and service providers (“Service Providers”).
The Company does not itself provide travel services. All travel-related services, including cancellations and refunds, are primarily governed by the policies of the respective Service Providers.
2. Cancellation and Refund Eligibility
Cancellation and refund eligibility depend on:
- The Service Provider’s cancellation and refund policy
- The nature of the service booked
- The time of cancellation relative to the scheduled service date
- Applicable laws and regulations
Refund terms, if any, are displayed or communicated at the time of booking.
3. Platform-Facilitated Refunds
In certain cases, the Platform may:
- Facilitate communication between Users and Service Providers
- Assist in processing refunds as per the applicable Service Provider policy
- Act as a payment facilitator where applicable
The Company does not guarantee refunds and does not assume liability for denial of refunds by Service Providers.
4. Non-Refundable Situations
Refunds may not be available in situations including, but not limited to:
- Last-minute cancellations beyond the permissible window
- No-shows or partial usage of services
- Services marked as non-refundable by the Service Provider
- Force majeure events, unless otherwise required by law or Service Provider policy
5. Refund Timelines
Where a refund is approved:
- Refunds will be processed to the original payment method
- Processing timelines may vary based on payment gateway, bank, or Service Provider
- The Platform is not responsible for delays caused by third-party financial institutions
6. Disputes and Consumer Rights
The Platform may assist in dispute communication between Users and Service Providers without admitting liability.
Nothing in this Policy limits or excludes statutory consumer rights available under applicable Indian law, including the Consumer Protection Act, 2019.
7. Grievance Redressal
In accordance with applicable law, the Company has appointed a Grievance Redressal Officer.
Grievance Redressal Officer: To be appointed
Email: grievances@[yourdomain].com
Address: Dehradun, Uttarakhand, India
Acknowledgement within 48 hours.
Resolution within 30 days.
8. Changes to This Policy
The Company reserves the right to modify this Refund Policy at any time. Updated versions will be posted on the Platform.
Continued use of the Platform after such changes constitutes acceptance of the revised Policy.
9. Governing Law
This Refund Policy shall be governed by and construed in accordance with Indian law.